Pathways Case Manager

Application Instructions: Resume and cover letter are required for job application submission. Only job applications submitted online will be accepted. Review of job applications will begin on January 5, 2026. Questions may be emailed to hr@guministry.org.

Organization:  Greensboro Urban Ministry provides opportunities for housing solutions, safe shelter, food, and support services year-round for residents of the greater Greensboro community. Founded in 1967, Greensboro Urban Ministry is a 501(c)3 non-profit organization serving Guilford County, North Carolina.

Our Mission: To express the love of God to our neighbors in need by offering food, shelter, and solutions.

Our Vision: Stable lives for our neighbors.

Our Core Values:

• We welcome all through an open door where neighbors can connect, serve, and grow.
• We love our neighbors with compassion, recognizing that no individual is greater than another.
• We inspire people to initiate personal change while meeting them where they are.
• We understand that sometimes hope is the ultimate gift.
• We value the resources entrusted to our care, and we steward them carefully.
• We believe our community is strongest when nonprofits, faith communities, government, and neighbors work together.

To learn more, visit Greensboro Urban Ministry’s website at https://greensborourbanministry.org/ .

Job Title: Pathways Case Manager

Program: The Pathways Center

Reports to: Director of Pathways

FLSA Status: Full-Time, Non-Exempt, Hourly

Supervisory Responsibility: None

Position Summary: This position provides comprehensive case management services to families residing at the Pathways Family Shelter. This position focuses on strengthening family stability, offering support and resources connections, and promoting sustained housing placement. In addition to Pathways responsibilities, the Case Manager may oversee a small community caseload and support a select group of families at Partnership Village. This position ensures continuity of care across programs while maintaining a strong presence at Pathways.

Work Schedule: Monday-Friday

Pay Rate: $20-$22/Hour (Based on education and experience)

Essential Functions:

• Provide case management to Pathways residents (referrals, advocacy, consultation, budgeting, etc.)
• Provide case management to an assigned number of families at Partnership Village.
• Engage clients using a client-centered, strengths-based perspective, and using motivational interviewing strategies.
• Complete VI-SPDAT assessments as necessary.
• Meet with clients prior to admission to determine eligibility, assess needs, obtain releases, and orient to facility.
• Assess issues related to mental health, substance abuse, and domestic violence and make appropriate referrals to community agencies for ongoing treatment and support.
• Link residents to appropriate community resources and services that address their needs and barriers.
• Maintain regular contact with housing resources regarding residents.
• Work with the Guilford County School system and parents to ensure all children are enrolled, transportation options are planned, and special needs are addressed.
• Refer clients to specialized housing when appropriate.
• Maintain proper documentation in files and Homeless Management Information System (HMIS).
• Keep the Director of Pathways aware of any resident issues.
• Back up the Director of Pathways in their absence.

Other Functions:

• Attends agency and program meetings.
• Weekly supervision.
• Attend training related to employment functions and responsibilities.
• Maintain card file of residents.
• Assist team with prescreening for intake processes.
• May require some travel within the Piedmont Triad area.
• Other duties as the Director of Pathways may deem necessary.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equipment Used:

• Telephone, copier, computer, fax machine, printer.

Working Conditions:

• General office environment and exposure to computer screens.

Key Competencies:

• Strong skills in organization and attention to details.
• Strong customer service skills.
• Excellent verbal and written communications.
• Ability to build and maintain positive and collaborative working relationships.
• Ability to work with people with diverse needs.
• Knowledgeable of community resources.
• High regard for confidentiality.
• Good understanding of professional boundaries.

Education and Experience Requirements:

• A bachelor's degree in social work, psychology, or relevant social services required; BSW preferred.
• Minimum 2 years of experience in human services.
• Valid driver's license is required and must have reliable transportation.

Other Requirements:

• Speaking, standing, sitting, walking, writing, keyboarding, organizing, problem solving, planning, interpreting data, and making decisions.

Full-Time Employee Benefits: Health insurance, dental insurance, vision insurance, life insurance/AD&D, short-term and long-term disability, supplemental insurance, 401K retirement plan, and paid time off with 11 observed holidays.