Description
The role of the Permanent Supportive Housing (PSH) and Emergency Assistance (EA) Program manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals, as well as assist individuals facing crises by assessing their needs, connecting them with resources, and providing ongoing support within the program guidelines.
The successful candidate will have experience in supportive housing programs, emergency assistance, case management experience in either homeless services or supportive housing; familiarity with HUD supportive housing regulations and reporting requirements; current knowledge of best practices in homeless services and supportive housing; the challenges faced by those experiencing homelessness; and emergency assistance.
Duties
- Help individuals experiencing homelessness identify and select among various permanent housing options based on their unique needs, preferences, and financial resources.
- Monitor participants' housing stability and be available to resolve crises, at a minimum during the time permanent supportive housing assistance is provided.
- Determine whether individuals meet the requirements for emergency assistance, considering factors like income, resources, and the nature of the crisis.
- Gather information, verifying documents, and evaluating applications to ensure they meet program guidelines.
- Maintain files, records, applications, and other data utilizing HMIS and other systems.
- Perform other related duties as assigned.
Qualifications
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Knowledge of HUD and COC regulations and reporting requirements.
- Knowledge of HMIS (Homeless Management Information System).
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience
- Master’s degree in social work or a related field is preferred.
- At least three years of related experience is required.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at a time.