Beyond the Basics Coordinator

The Beyond the Basics (BTB) Coordinator leads the planning, coordination, and execution of the BTB program—a free coaching and referral initiative designed to empower Family Market guests who are ready to set and work toward personal and family goals. This role includes meeting regularly with program participants, providing guidance and encouragement, helping them access resources, and organizing classes and events to support their growth. The Coordinator also serves as a consistent support system throughout the participant’s journey. Additionally, this position provides assistance within the Family Market, offering staffing support, gathering feedback, and contributing to overall operations.

• Conduct phone and in-person meetings with guests and service providers
• Incorporate the BackPack Beginnings’ approved coaching framework (training for this will be provided) 
• Assess members' needs and connect them through warm referrals to essential health and social service(s) providers in the community.
• Research and identify resources, services, and opportunities to support members in achieving their goals.
• Assist members in completing various applications (e.g. food stamp, Medicaid, and/or TANF applications, employment applications, applications for medical discounts, public assistance recertification paperwork, etc.)
• Maintain records in SalesForce (tracking referrals and activities, guest information, event attendance)
• Plan and conduct special events, classes and programs onsite based on member feedback 
• Provide resource information in the Family Market
• Conduct guest focus groups and practice ethical storytelling
• Update and maintain community partner database
• Meet with local community partners to establish referral relationships (this includes giving on-site tours at BPB and taking off-site tours to partner agencies)
• Maintain confidentiality of Member information
• Seek Beyond the Basics feedback from members and volunteers 
• Manage the Family Market at least once per week
• Oversee volunteers and interns who assist the program
• Attend staff meetings/trainings and other meetings/events as needed
• Other Duties as assigned

• BA in social work, human services or related field, preferred
• Minimum of 3 years of experience and/or training related to social work, case management, etc
• Bilingual in English and Spanish, both written and verbal, preferred
• Must have a friendly and polite demeanor, be easy to approach and talk to; must be able to put others at ease, able to build rapport with a diverse group of people; be a good listener and maintain healthy boundaries
• Strong leadership skills
• Must demonstrate professional maturity
• Proficient in finding creative solutions to complex problems
• Strong time management skills and ability to multitask 
• Must be able to make decisions in a timely manner
• Must be willing to operate program within established framework
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Must be a person of good character and integrity.
• Passion for the mission of BackPack Beginnings is essential