Administrative Assistant

Job Summary:

The Administrative Assistant for the Legal Support Department performs day-to-day administrative, clerical, and operational tasks for the department director and managers; responds to daily communications; prepares departmental correspondence; and, provides support in accordance with  National Board for Certified Counselors, Inc. (NBCC) and Center for Credentialing and Education, Inc. (CCE) policies, procedures, and processes.

Essential Duties and Responsibilities:

• Provides day-to-day administrative support to departmental staff through a variety of tasks related to organization and communications.
• Supports Legal Support Department activities and functions, including the processing and review of examination appeals and accommodation requests, consistent with established departmental policies, procedures, and processes.
• Monitors departmental electronic mailboxes and organizational computer systems, and responds to stakeholder and contracted vendor communications, as directed by the director and managers.
• Prepares communications, including letters and emails, on behalf of other departmental staff.
• Ensures that all communications, incoming and outgoing, are appropriately documented and that files contain copies of correspondence, documents, and other materials as appropriate.
• Manages and coordinates internal departmental meetings.
• Manages electronic and hard-copy files, ensuring that files are current and maintained consistent with established departmental processes, including electronic database and spreadsheet management.
• Communicates with other departments, organizational stakeholders, and program partners, ensuring that such communications and timely and clear.
• Upholds the confidentiality of sensitive legal information and maintains compliance with NBCC policies, procedures, and rules.
• Contributes to team effort by accomplishing tasks and responsibilities in a timely manner.
• Performs other duties as assigned by the Legal Support Department.

Required Skills/Abilities:

• Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.  
• Collaboration and Teamwork – Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.
• Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.
• Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.  
• Prioritization – Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards. 

Required Education/Experience:

• Associate's degree (minimum required)
• Proficient with Microsoft Word, Outlook, and Excel
• Excellent verbal and written communication skills required.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to multi-task among various work assignments and functions

Preferred Education/Experience:

• Bachelor's degree (preferred)
• At least two (2) years of professional experience (preferred)

Equipment/Programs Used:

• Microsoft Word, Outlook, and Excel
• Will be required to become proficient in ThoughtSpan and other NBCC computer systems

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
•     The noise level in the work environment is usually low.

Work Location:

• Primarily hybrid with a minimum of 1 day per week in the office.

Some of our amazing benefits include:

• Medical, dental, and vision coverage
• 401(K) retirement plan with a 6% company match
• Discretionary profit sharing of 2%
• Daycare assistance - dependent care FSA employer contribution
• Medical health savings account - employer contributions
• Employer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&D
• Paid time-off programs (sick, vacation, personal, floating)
• 10 observed paid holidays
• Paid winter holiday break
• Tuition reimbursement
• Employee Assistance Program
• Costco or Sam’s Club membership
• Employer paid LifeLock identity theft protectionCalm app subscription