Guilford Nonprofit Consortium

Shelter Advocate

Randolph County Family Crisis Center
April 2, 2024
624 S Fayetteville St., Asheboro
Job Type
Salary Range
Outside Guilford County
Street Address
624 S Fayetteville St., Suite A
Apply for the position to this email address


Reports To: Shelter Manager

Summary: Provides service to shelter clients as well as maintains the overall upkeep of the shelter.

Expected Hours of Work: Third shift, modified full-time (7 on/7 off)

Work Environment and Physical Requirements

  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: walking, bending, stretching, lifting, standing or sitting for extended periods of time, and operating assigned equipment.
  • Ability to work flexible/overtime hours, as needed.
  • Requires valid NC driver’s license and ability to travel between various agency sites and community resources.

Equal Employment Opportunity

Randolph County Family Crisis Center, Inc. provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. Randolph County Family Crisis Center, Inc. shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential responsibilities of the job and should not be considered a detailed description of all the work requirements of the position. Randolph County Family Crisis Center, Inc. reserves the right to revise the job duties and responsibilities at any time with or without notice, based on the needs of the organization.


Victim Advocacy

  • Provide emergency crisis intervention for shelter residents and the 24-hour crisis hotline
  • Provide supportive peer counseling
  • Fill out resident intake information accurately and completely
  • Keep all resident files up to date and as accurate as possible
  • Provide clear documentation and communication regarding any changes or immediate needs of clients
  • Keep open door communications with all residents
  • Communicate through daily communication log to other staff members
  • Provide transportation as necessary
  • Facilitate house meetings, community education, and groups as requested by management
  • Call the on-call staff in the event assistance is needed
  • Must encourage, motivate, and listen to residents

Shelter Maintenance

  • Communicate with maintenance vendors as needed
  • Prepare rooms for new residents as needed
  • Maintain adequate supply of all items
  • Communicate needs before the shelter runs out of items
  • Report any emergency needs to Shelter Manager for maintenance of the house
  • Ensure the security and safety of all residents at all times
  • Check windows and doors periodically

Other Responsibilities

  • Communicate with donors as needed
  • Must be punctual and attend all mandatory staff meetings
  • Attend training as requested by management


  • Ability to empathize and work with women, men, and children who have been abused
  • Minimum of two years’ experience in crisis intervention
  • Two years post-secondary education in human service or human service-related field preferred
  • Experience in residential settings preferred
  • Computer skills necessary
  • High degree of organizational skills, high sense of urgency, ability to multi-task, ability to be resourceful, problem-solving skill necessary
  • Ability to uphold, enforce, and follow policies and procedures
  • Ability to work in stressful conditions, maintaining professionalism at all times
  • Must be a team player