The Resident Case Manager / Intake Specialist works closely with homeless individuals. The RCS / IS completes assessments, provides supportive services and coordinates appropriate referrals.
1. Provides supportive services in accordance with program guidelines and requirements.
a. Must be willing to collaborate with clients/tenants’ case managers with concerns that may lead to crisis.
b. Must facilitate monthly Residence meetings, and address tenants concerns as it relates to their units.
c. Implement daily workload, and share planned, daily schedule with co-worker and director.
d. Must promote clients to continue in Self-Sufficiency by assisting to provide wrap-around-services such as:
i) Intensive case management services that may include:
ii) Home visitations
iii) Goal Setting
iv) Access to Resources
vi) One-on-One Meetings
vii) Problem Focused Solutions
viii) Educational Classes
ix) Encouraged to attend COC monthly meetings, and other necessary trainings to keep up to date with policies and procedures that relates to homelessness.
x) Be willing to learn SOARs in order to assist clients in applying for SSI/SSDI benefits
xi) Be able to facilitate group meetings and represent THCD when needed.
2. Assures the accuracy, completeness and confidentiality of records.
a. Completes the Service Prioritization Decision Assistance Tool (SPDAT) on all individuals served.
b. Documents or obtains documentation of past medical, psychiatric, homeless, and social history.
c. Maintains current, accurate and comprehensive information in each record to include all activities, contacts and communications on behalf of individual served.
d. Maintains administrative records
i) Maintains all records required for the completion of monthly reports.
ii) Completes monthly reports within scheduled time period.
iii) Enters Client information into HMIS
3. Acquires knowledge and develops expertise in the area of homelessness and the community resources to help this population. Participates in educating the community on the issue of homelessness and advocates for accessibility of community services. Attends community meetings regarding housing and other service issues for homeless individuals and families.
4. Serves as an advocate, assuring individual's rights as delineated in State and Federal Regulations and Department of Children and Families.
5. Assesses and monitors for risk, symptoms of trauma, and indications of abuse and neglect. Uses appropriate reporting mechanisms.
1. Maintains communication with supervisor relative to program functioning, unusual events, problems, as well as successful achievements.
2. Assists in the training and development of new employees.
3. Attends trainings, in-service sessions and staff meetings.
4. Other duties as assigned by Program Manager-Homeless Services and Assistant Program Manager-Homeless Services.
These lists of “essential functions” (primary duties) and “additional duties” are not intended to be exhaustive. MHRC reserves the right to revise this job description as needed to comply with actual job requirements.
1. Must make sound decisions independently on a daily basis, including, but not limited to recognizing emergencies and life-threatening situations and respond appropriately.
2. Must be able to interact appropriately with internal and external customers, including
Individuals receiving services, community service providers, supervisory staff and other department professionals.
3. Must be able to communicate and read English at the high school level in order to make
accurate entries in service records.
4. Documentation, reports and systems entries must meet internal and external guidelines for content, accuracy and timeliness.
5. Must maintain a minimum of 60% direct services as demonstrated through productivity reports.
6. Must abide by the RHBS Rules of Conduct and Code of Professional Conduct as found in the Employee Handbook.
7. Must meet driving and vehicle insurance standards as outlines in the RBHS and Affiliates
policy and procedure manual, including owning a personal vehicle.
8. Must practice standard safety precautions as part of regular job duties, whenever applicable.
Personal protective equipment used when at risk for exposure to blood, body fluids and/or airborne pathogens.
1. Formal Education/Experience:
This position requires applicants to possess a (4 Year) degree in social work or related field.
High School diploma and two years’ experience working the homeless population or individuals with chronic mental illness and/or substance abuse history required.
a. Candidate who has a desire to fulfill the position as (Intake Specialist- Quest) must possess propensity for compassion and ability to relate to clients with various needs.
b. Proficiency in Microsoft Office Programs, Outlook and use of the Internet.
c. Proficiency in RBHS MIS System demonstrated within three months of employment.
1. Requires one-to-one interaction with individuals who may have serious and persistent mental illness and/or substance abuse disorder in various settings.
2. Interacts with individuals on the streets of Greensboro or High Point and other areas where the homeless congregate or receive services. This includes but not limited to; transitional housing, office-based settings, hospitals, jails, or locked inpatient units. Requires the ability to provide transportation, enter homes and living areas that may not be wheelchair accessible.
3. Requires the ability to travel to satellite facilities and community agencies. High Point and Greensboro Offices and other areas.
4. Possible exposure to microwaves.
5. Possible exposure to and/or contact with blood, body fluids and air borne pathogens.