Interactive Resource Center
January 29, 2019
Downtown Greensboro, NC
Job Type
Salary Range
Inside Guilford County
Street Address
407 E. Washington St.
Apply for the position to this email address


The PATH Veteran Peer Support Specialist operates within the IRC’s PATH (Projects for Assistance in Transition from Homelessness) team and must have present or past experience receiving mental health services. The Veteran Peer Support Specialist will provide a wide range of peer support services to guests to assist them in regaining control over their own lives and their own recovery process.

The Veteran Peer Support Specialist will also attend any trainings/certifications as required by the State of North Carolina when provided. The PATH Veteran Peer Support Specialist must be able to work in the community and meet people experiencing homelessness in non-traditional, unstructured environments.

The PATH Veteran is required to work closely with the Veterans Service Office, NC Serves, and any agency providing services or supports to individuals who have served in the military to coordinate services for individuals enrolled in PATH.

This position reports directly to the PATH Team Leader.


  • Models good communication skills, recovery-oriented living skills, effective coping skills, and self-help strategies.
  • Assists guests in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the recovery/life goals of each individual guest
  • Assists guests in maintaining self-care needs.
  • Develops and maintains a therapeutic relationship with guests so that he/she can identify emotional, psychiatric or behavioral changes which may require further intervention or treatment.
  • Assists guests in problem resolution, and/or makes referrals to the appropriate clinical staff.
  • Participate in staff meetings and treatment planning.
  • Assists guests in attending their activities and appointments as well as provide transportation services to clients as needed. This may require the use of public transportation or transporting via personal vehicle.
  • Acts as a liaison to community resources and assist guests in utilizing these resources to enhance their independent living skills.
  • Provides telephone support to guests in non-emergency situations.
  • Prioritizes competing demands, projects and/or assignments to meet outcomes and designated timelines.
  • Maintains accurate and timely records of activities and provide regular reports to PATH Team Leader
  • Works cooperatively with the PATH team and broader IRC staff
  • Continually work to assure the welcoming atmosphere and hospitality of the IRC while also maintaining appropriate professional boundaries
  • Maintains guest confidentiality, including all records, reports, and notes related to guests.
  • Positively represents the IRC in all interactions with guests, volunteers, and the general community
  • Other duties as assigned to support the mission of the organization


  • Have high school diploma or copy of GED Certification
  • Must have served in the military providing a copy of DD 214 form or Military ID verifying service
  • Must have experienced homelessness, preferably living outside
  • Minimum of one year demonstrated continuous and current recovery from a significant mental health or co-occurring disorder
  • Detail-oriented, highly organized, able to manage multiple tasks and priorities, and independently set and meet goals and deadlines
  • Passion for the mission of the Interactive Resource Center
  • Knowledge of issues related to poverty, homelessness, mental illness, trauma, substance abuse, health issues, etc.
  • Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment
  • Ability to move freely around Guilford County in order to meet clients, collect documents, etc.
  • Direct service experience with and understanding of chronically homeless persons with serious mental illness or co-occurring diagnoses with substance abuse
  • At all times, maintains a valid driver’s license, observes traffic laws, and practices safe driving when transporting guests
  • Maintains a functional, registered vehicle for transporting guests
  • Must provide proof of insurance coverage

Preferred Qualifications

SOAR certified

Bi-lingual (Spanish and English)

Schedule and Salary:  This is a full-time, non-exempt position; evening and weekend hours will be necessary to fulfill duties. Travel will be required.

Compensation: $34,000


To apply for this position:

  1. Send a PDF of your resume and cover letter via email to
  2. Subject line should read: IRC PATH Benefits Specialist position
  3. Cover letter may be addressed to Tamesha Goddard, MSW, LCSW, LCAS-A PATH Team Lead
  4. Please no phone or email inquiries regarding the status of your application


The IRC is a social justice-oriented, grassroots non-profit that works with people experiencing homelessness, addressing both individual needs and structural contributors to homelessness. We are committed to participatory decision-making practices. Please visit our website ( and facebook page (  for more information about us.

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