Interactive Resource Center
January 29, 2019
Downtown Greensboro, NC
Job Type
Salary Range
$39,000-$46,000, Depending on Experience
Inside Guilford County
Street Address
407 E. Washington St.
Apply for the position to this email address


The PATH (The Projects for Assistance in Transition from Homelessness) Veteran Case Manager position operates within the IRC’s PATH team. The Veteran Case Manager is responsible for overall case management of assigned veterans. The position will work closely with the Veteran Services Office and NC Services to coordinate services of veterans enrolled in PATH. S/he will also work in partnership with housing first and permanent supportive housing programs; provide guest-directed and recovery-oriented services; and assertively work to improve access to employment, benefits, medical care, and mental health/substance use services. The PATH Veteran Case Manager must be able to work in the community and meet people experiencing homelessness in non-traditional, unstructured environments.

The PATH Veteran Case Manager reports directly to the PATH Team Leader.


  • Provides case management for guests within the PATH program, including linkage, monitoring, referral service planning, advocacy, crisis intervention, intake, discharge planning, and related duties
  • Provide assistance to guests seeking benefits, housing, and community services
  • Participates in on-call duties
  • Performs duties relative to guest care. The duties must conform to recognized treatment modalities and program objectives according to standards and guidelines set forth by governing bodies.
  • Conduct street outreach to develop relationships and build rapport with clients to assist them with securing permeant placement. Services may include assisting the individual with gathering documentation, increasing income, accessing appropriate mental and physical health services, and any other services that assist an individual to improve his/her quality of life.
  • Maintains responsibility for guest progress while assigned as case manager, and must ensure continuity of care, as well as appropriate disposition of cases.
  • Conduct Vulnerability Index- Service Prioritization Decision Assistance Tool (VI-SPDAT)
  • Prioritize competing demands, projects and/or assignments to meet outcomes and designated timelines.
  • Maintain accurate and timely records of activities and provide regular reports to PATH Team Leader
  • Follows program policies and procedures and follows appropriate standards of care
  • Works cooperatively with the PATH team and broader IRC staff
  • Attends required trainings, programs, and community meetings as assigned
  • Continually works to assure the welcoming atmosphere and hospitality of the IRC while also maintaining appropriate professional boundaries
  • Maintains guest confidentiality, including all records, reports, and documentation related to guests
  • Positively represent the IRC in all interactions with guests, volunteers, and the general community
  • Will be required to drive daily for meetings and visits with guests. Will work in varied home and community environments based on assigned caseload.


  • Bachelor's degree in Social Work, Psychology, or a health-related field
  • Must have served in the military
  • Must have lived or direct experience related to the population (i.e. previous experienced homelessness; in recovery from mental health or co-occurring disorder; or at least one year of experience working with veterans with mental illness or co-occurring disorders)
  • Minimum of one-year full-time accumulated experience working with individuals who have served in the military
  • Understanding of chronically homeless persons with serious mental illness or co-occurring diagnoses with substance use
  • Experience with file and documentation compliance
  • Organizational skills and able to complete and manage multiple tasks
  • Passion for the mission of the Interactive Resource Center
  • Knowledge of issues related to behavioral health concerns that may impact the population (i.e., mental health, poverty, and/or substance use)
  • Able to provide insight and judgment related to crisis intervention and de-escalation techniques
  • Ability to provide assertive case management in Guilford County in order to provide linkage and referral to guest
  • At all times, maintains a valid driver’s license, observes traffic laws, and practices safe driving when transporting guests
  • Maintains a functional, registered vehicle for transporting guests
  • Must provide proof of insurance coverage

Preferred Qualifications

  • Understanding of social justice work and community change work
  • Appreciation of and contribution to diversity of organization
  • SOAR certified

This is a full-time, non-exempt position; evening and weekend hours will be necessary to fulfill duties. Travel will be required.

Compensation: $39,000 – $46,000 per year (Based on experience and qualifications

The IRC is a social justice-oriented, grassroots non-profit that works with people experiencing homelessness, addressing both individual needs and structural contributors to homelessness. We are committed to participatory decision-making practices. Please visit our website ( and facebook page (  for more information about us.

To apply for this position:

  1. Send a PDF of your resume and cover letter via email to
  2. Subject line should read: IRC Veteran Case Manager position
  3. Cover letter may be addressed to Tamesha Goddard, MSW, LCSW, LCAS-A PATH Team Leader

Please no phone or email inquiries regarding the status of your application

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