Interactive Resource Center
July 2, 2019
Downtown Greensboro, NC
Job Type
Salary Range
Inside Guilford County
Street Address
407 E. Washington St.
Apply for the position to this email address



The Peer Support Specialist operates within the IRC’s PATH (Projects for Assistance in Transition from Homelessness) team and must have present or experience receiving mental health services. The Peer Support Specialist will provide a wide range of peer support services to guests to assist them in regaining control over their own lives and their own recovery process.

The Peer Support Specialist is organized and has an ability to prioritize tasks quickly. The Peer Support Specialist will also attend any trainings/certifications as required by the State of North Carolina when provided. The PATH Peer Support Specialist must be able to work in the community and meet people experiencing homelessness in non-traditional, unstructured environments.

This position reports directly to the PATH Team Leader.


Position Responsibilities:

  • Models good communication skills, recovery-oriented living skills, effective coping skills, and self-help strategies.
  • Assists guests in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the recovery/life goals of each individual guest
  • Assists guests in maintaining self-care needs.
  • Develops and maintains a therapeutic relationship with guests so that he/she can identify emotional, psychiatric or behavioral changes which may require further intervention or treatment.
  • Assists guests in problem resolution, and/or makes referrals to the appropriate clinical staff.
  • Provides input in staff meetings and treatment planning.
  • Assists guests in attending their activities and appointments and provides escort or transportation services to clients as needed. This may require the use of public transportation or transporting via personal vehicle.
  • Uses and teaches problem-solving skills to individuals and groups.
  • Acts as a liaison to community resources and assists guests in using these resources to enhance their independent living skills.
  • Provides telephone support to guests in non-emergency situations.
  • Provides supportive visits to guests in their communities.
  • Prioritizes competing demands, projects and/or assignments to meet outcomes and designated timelines.
  • Maintains accurate and timely records of activities and provide regular reports to PATH Team Leader
  • Works cooperatively with the PATH team and broader IRC staff
  • Attends required trainings, programs, and community meetings as assigned
  • Continually work to assure the welcoming atmosphere and hospitality of the IRC while also maintaining appropriate professional boundaries
  • Maintains guest confidentiality, including all records, reports, and notes related to guests.
  • Positively represents the IRC in all interactions with guests, volunteers, and the general community
  • Other duties as assigned to support the mission of the organization


Minimum Required Qualifications:

  • Detail-oriented, highly organized, able to manage multiple tasks and priorities, and independently set and meet goals and deadlines
  • Open to constructive feedback and able to adjust work style accordingly
  • Passion for the mission of the Interactive Resource Center
  • Knowledge of issues related to poverty, homelessness, mental illness, trauma, substance abuse, health issues, etc.
  • Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment
  • Ability to move freely around Guilford County to meet clients, collect documents, etc.
  • Direct service experience with and understanding of chronically homeless persons with serious mental illness or co-occurring diagnoses with substance abuse
  • At all times, maintains a valid driver’s license, observes traffic laws, and practices safe driving when transporting guests
  • Maintains a functional, registered vehicle for transporting guests


Preferred Qualifications

  • Either direct experience with homelessness and/or poverty or deeply personally impacted by homelessness and/or poverty
  • Understanding of social justice work and community change work
  • Appreciation of and contribution to diversity of organization

Schedule and Salary:

This is a full-time, non-exempt position; evening and weekend hours will be necessary to fulfill duties. Travel will be required.


Compensation: $35,000


The IRC is a social justice-oriented, grassroots non-profit that works with people experiencing homelessness, addressing both individual needs and structural contributors to homelessness. We are committed to participatory decision-making practices. Please visit our website ( and facebook page (  for more information about us.


To apply for this position:

  1. Send a PDF of your resume and cover letter via email to
  2. Subject line should read: IRC PATH Case Manager position
  3. Cover letter may be addressed to Tamesha Goddard, MSW, PATH Team Lead
  4. Please no phone or email inquiries regarding the status of your application