Designed to inspire hands-on learning through play, the Greensboro Children’s Museum (GCM) engages children and families of all ages in fun, learning experiences which contribute to their growth and development through play, creation, outdoor exploration and STEM experiences. GCM is a 501(c)3 nonprofit organization.
This position is responsible for the scheduling, registration, and on-site coordination of all Greensboro Children’s Museum field trips and summer camps.
Reports to: Education Director
Position Schedule: Non-exempt
Field Trips 70%
• Act as the Museum point person for all GCM field trips and group tours while providing excellent customer service to our guests and detailed communication to our staff.
• Greet teachers and give the group talk, schedule lunches, monitor experiences, and ensure positive GCM experiences.
• Assist with the development of new field trip materials including surveys, flyers and guides.
• Ensure that field trip surveys are collected.
• Assists with the cleaning of props and exhibits as needed and requested.
• Maintain and update field trip/group tour calendar, database, and scholarship information.
Summer Camp 30%
• Work with educators and marketing department to create and disseminate camp marketing materials including printed brochures, online registration, social media, and email campaigns.
• Answer all general camp inquiries.
• Process camp refunds, work to allocate scholarship funds, manage waiting lists, and provide up-to-date information to camp instructors.
• Send camp communications to parents prior to the start of camp and camp surveys after camp has ended.
• Ensure that all campers’ documents are submitted prior to the first day of camp.
Aside from the aforementioned roles and responsibilities, all GCM staff members are asked to provide assistance when needed to support the GCM team in furthering its mission of promoting learning through play. This may include, but is not limited to: providing back-up on other GCM programming, sitting on ad hoc committees for events, supporting fund development efforts and relationship building.
What We’re Looking for in a Candidate
• Good judgement: The candidate knows what decisions to make on their own, and which ones to bring to team leadership. They understand the scope of our programs and grow confident and independent in exercising their judgement to make decisions. They learn our goals and help stay on course to achieve them.
• Interpersonal skills: The candidate has excellent communication skills, both written and verbal, and can engage with the community and build lasting relationships with our customers. The candidate has a positive personality and knows how to consistently provide outstanding customer service.
• Team attitude: The candidate is always ready to push our programs to the next level and pitch in when the team needs help.
• Results-Focused: The candidate knows how to make cold calls and sell our programs to meet both our income goals and service goals.
• Flexible: The candidate is adaptable and can change track regularly according to the needs of the day. The candidate works well in a busy and noisy co-working environment.
• Attention to Detail: The candidate lives up to the high standards we and the community expects from our nonprofit, showing attention to detail.
• College degree
• Experience working with one or more of these systems: online registration system, point of sale system, client management system, email marketing system, or database.
• Working knowledge of elementary school operations and policies as they pertain to off-site field trips.
The Greensboro Children’s Museum provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, including pregnancy, national origin, age (for those 40 years of age or over), physical or mental disability, or veteran status, or special disabled veteran, if otherwise qualified, in accordance with applicable federal laws.