Guilford Nonprofit Consortium

Director of State Licensure Operations

National Board for Certified Counselors
May 3, 2024
3 Terrace Way, Greensboro
Job Type
Inside Guilford County
Street Address
3 Terrace Way
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Job Summary:

The Director of State Licensure Operations provides high-level support to the Center for Credentialing & Education’s (CCE) customer service team, educational review applications, examination registrations, Counselor Preparation Comprehensive Examination (CPCE) program, and score verification processes for all our regulatory clients. The Director is required to use a wide degree of creativity and latitude in daily decision-making, thereby relieving the Vice President of CCE of administrative functions. This position is also responsible for aiding the Vice President in formulating and administering organization policies, improving the efficiency of employees, and ensuring increased levels of client satisfaction. The position requires a high degree of confidentiality.


Essential Duties and Responsibilities:

The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically.

  • Oversees the organizational processes of all aspects of State Agency Services to ensure all areas are functioning effectively and efficiently.
  • Oversees the educational equivalency review services for our regulatory clients.
  • Analyzes operations to evaluate performance of staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Assists the board in developing and maintaining a long-range strategy that achieves its mission to make consistent and timely progress.
  • Maintains knowledge of state services processes.
  • Directs, plans, and implements policies, objectives, and activities to maximize efficiency.
  • Researches state boards' policies and processes to establish and refine best practices.
  • Provides weekly status updates to the Vice President of CCE regarding operations of the areas.
  • Presents at conferences regarding the state agency services.
  • Travels for business as directed.
  • Other duties as assigned.


Supervisory Responsibilities

  • Assists in interviewing and training employees.
  • Plays a key role in planning, assigning, and directing work in State Agency Services.
  • Addresses complaints and resolves problems.


Required Education/Experience:

  • Master’s degree required
  • Minimum of five (5) years of supervisory experience required. Must have experience managing multiple areas in a department.


Preferred Education/Experience:

  •  5 years of related experience and/or training preferred.

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