Guilford Nonprofit Consortium

Director of Operations

The North Carolina Social Work Certification and Licensure Board (NCSWCLB)
April 29, 2024
Job Type
Salary Range
75,000 to 90,000
Outside Guilford County
Street Address
1207 S. Cox Street
Apply for the position to this email address


The Opportunity

The North Carolina Social Work Certification and Licensure Board (NCSWCLB), an occupational licensing board of the state, with over 16,000 licensees/certificate holders, is seeking applicants for a newly created Director of Operations position. Successful candidates will be organized, dependable, reliable, diligent, earnest, detail-oriented, and be a team player, who is able to work independently with close attention to detail and accomplish tasks with a high level of accuracy.

This new role will provide operational and organizational support to Executive Director, Elizabeth Pope, in the following areas:

• Overseeing office administration

• Optimizing the use of technology and other processes to ensure documents and applications are reviewed, tracked, and up-to-date

• Tracking key data required by the State of North Carolina

• Supporting members of the Board

• Meeting with stakeholders to answer questions, address concerns and implement updates, as needed

This position is being added to help support the NCSWCLB’s role as the regulatory authority that administers and enforces the North Carolina Social Worker Certification and Licensure Act, which protects the public by setting standards for qualification, training, and experience for those who seek to represent themselves to the public as social workers, certified social workers, or licensed clinical social workers. The ideal candidate will have a passion for the important role of social workers, be familiar with the requirements to obtain or have a current and active North Carolina LCSW license in good standing, have extensive understanding of the scope of social work practice at all levels, including clinical knowledge, skills, and abilities, and help promote the high standards of professional performance for those engaged in the practice of social work.


Primary Duties and Responsibilities:

Primary Responsibilities

A. Administrative and Management Responsibilities:

• Familiarity with Statutes and Rules governing social work practice in North Carolina.

• Oversee administrative policies within the office, recommending process changes as appropriate, for Executive Director’s consideration.

• Collaborate with Executive Director and other staff to address administrative support issues as needed, to include review and modification of forms and documents, resolving IT issues, and disposition of records.

• Assist the Executive Director in gathering necessary data based on established processes and updates mandated by the State for the preparation of monthly, quarterly, and annual administrative and State reports.

• Act as a member of the Board’s IT committee and be available for any special projects that may arise from participation on this committee.

• Maintain Board’s website through regular updates and collaborate with web developer/hosting company as needed to implement updates when needed.

• Review applicants (initial and renewal) requiring individual review due to special circumstances to determine follow up or Board review.

• Review and approval of six-month review documents submitted by associate licensees (which may include a case summary and supervision logs) for compliance with reporting requirements, the Board’s definition of clinical social work practice, appropriate practice setting, and adequate supervision of clinical practice.

• Review submissions by Associate licensees for compliance and consult with Executive Director and/or Ethics Coordinator as needed for matters involving special circumstances such as unsupervised practice, unlicensed practice and/or ethics related issues.

• Field miscellaneous incoming communications related to ethical concerns, clinical practice and supervision, and other inquiries regarding the Statute and Rules as they relate to certification and licensing standards for social work practice. On average, the Board processes 2,500 applications, 7,000 renewals and over 100 ethical inquiries annually.

• Manage and update the Supervisor Roster located on the Board’s Website.

• Oversee special projects as directed by Executive Director and cover executive responsibilities as directed by or in the absence of the Executive Director related to management of human resources, staffing models, professional development, and workplace culture initiatives.

B. Collateral Relations:

• Attend Board meetings as established on the posted schedule and collaborate with Executive Director to develop long-term operational strategies that will expand Education Outreach efforts including establishing instructional videos for the Board’s website.

• Attend and participate in Association of Social Work Boards meetings, representing the Board when needed, including the Association of Social Work Boards Administrators Forum.

• Meet with stakeholders as deemed necessary regarding the regulatory process, social work practice guidelines established by Statute and Rules, and/or to address concerns.

• Oversight and collaboration with software and website developers to implement updates.

• Answer phone lines and field general inquiries related to certification and licensure.

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Desired Attributes and Qualifications

Candidates should be technologically savvy, have excellent oral, written and public liaison skills. A minimum of five years of post-licensure clinical social work practice experience is preferred.


• Bachelor’s degree in Public Administration, Business Administration, Social Work, or a related field; Master’s preferred.

• Significant leadership experience in a senior management role, preferably in a nonprofit, or regulatory organization.

• Demonstrated ability to develop and implement strategic plans.

• Strong advocacy, public speaking, and interpersonal skills.

• In-depth knowledge of state legislative processes, social work practice, and regulatory compliance.

• Ability to navigate complex relationships and build partnerships.

• Proven track record with program management and ability to begin and see to completion complex projects.

• Proficiency in Microsoft Office, Microsoft Outlook, and experience working with cloud-based software systems.

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